Privacy

Protecting your privacy is of the utmost importance to us at Solutions4U . While we may collect information about you from time to time, using it to satisfy your particular requirements, we will always take appropriate measures to safeguard your privacy.

Collecting personal information

We may collect personal information about you (eg contact details, date of birth, details of your qualifications) from a number of sources, including:

• from you when you agree to take a service from the Solutions4U;
• from you when you contact the Solutions4U with an enquiry or in response to a Solutions4U communication

Upon collecting personal information, we will always provide the opportunity for you to indicate if you do or do not (as applicable) wish to receive information from the Solutions4U about other services. Normally this will be done by way of a tick box on an application form or contract. You may revise the choice that you have made at any time by writing to inform the Solutions4U of the change.

Use of information

Information you provide or the Solutions4U holds about you (whether or not under the Solutions4U's contract(s) with you) may be used by the Solutions4U and/or our agents to:

• identify you when you make enquiries;
• help administer, and contact you about improved administration of, any services provided by the Solutions4U previously, now or in the future;
• carry out marketing analysis and applicant profiling (including with transactional information) and create statistical and testing information;
• help the Solutions4U to prevent and detect fraud or loss; and
• contact you by various means (including mail, email, telephone or SMS or multimedia messages) about other services offered by the Solutions4U and selected partners. We will only contact you in this way if you have previously indicated your consent. In addition, we will only contact you by email, SMS or multimedia message about other people's services, or services which are not similar to those you have sought from the Solutions4U, if you have explicitly opted in to receiving such material.

Monitoring

You should also note that communications with you (including phone conversations and emails) may be monitored and recorded by us for quality assurance, legal, regulatory and training purposes.

Protection of information

We maintain strict security measures in order to protect personal information and ensure compliance with all applicable legal requirements. This includes following certain procedures, such as checking your identity when you telephone us and encrypting data on our websites.

Providing information via the internet

Please be aware that communications over the internet, such as emails/webmails, are not secure unless they have been encrypted, and your communications may route through a number of countries before being delivered. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.